FAQ

Please read before emailing The FatPeach Team, if your question is not here drop us an email.

PRE-ORDERS: are products not kept onsite, they are ordered at the time of purchase from Korea.

POBs 'pre-order benefits': not all pre-orders have them, only if specified. Some are limited and you will need to secure your order before the pre-order period ends date. Mostly POBs are inside the pack! Please check!

Release date: This is when the album is released. This doesn't necessarily mean you get them on this date. Generally this is when the album is released but there can be delays if there's a printing issue,  major event happens in Korea, reprint due to popularity.

Pre-order period ends: This is the date you will need to purchase before to secure any POBs or your order, sometimes albums can sell out fast! 

Inclusions: items inside the album.

First press: The first print of the album. Some albums may go into many presses, first press, second press, third press etc... if this happens then the price will increase.

WEVERSE: We can offer some products from WEVERSE, these general sell out quickly. WEVERSE Gifts are what they give for some albums, only if specified! WEVERSE albums are different it is a digi pack, generally no gifts come with it.

SOUNDWAVE, WITHMMU, APPLE MUSIC, JYP, YG SELECT: From time to time they may offer photocards or other items to be purchased with the standard album.

Save the planet: Kpop is moving to lowing their footprint and doing their part to saving the planet, there are albums which have digital contents and QR, codes to download music.

Why can't I cancel, refund or exchange?: This is standard practise as FatPeach orders your product before your payment is cleared. All small businesses do this, if you cancel or want a refund because you have changed your mind, sorry all pre-orders are final. You cannot exchange as there is no product onsite. You cannot demand a refund or exchange because the outer box has imperfections, the outer box is there to protect the contents.

Estimated delivery: It may take up to 4 weeks to arrive here in New Zealand, mostly it's less. You have to remind yourself Korea is another world away they have different customs and public holidays than ours, sometimes delivery can take time.

NOTE: These may change from timie to time due to the nature of the products available.

Specifics

Please make sure you order before the pre-order period ends to secure any PoBs (Pre-order benefit) it may include.

You can still order after the pre-order date but this won't not include PoBs or First press inclusions. 

Pre-orders combined with other purchases will be held and sent together with the pre-order! 

Estimated delivery: Please allow upto 4 weeks for this product to arrive in New Zealand and be shipped domestically, to you! Please include an email so we can update tracking.

NOTE: Please choose wisely as this product cannot be canceled, refunded or exchanged.

 Lastly: for first time buyers who are unsure to purchase from FatPeach, look at the reviews. 

Are you looking for an album not listed please email the Fatpeach team they may be able to find it for you. 

FatPeach prefers to be contacted via email fatpeachnz@gmail.com